Q:How long will it take for my order to ship?
A: All orders will be shipped via USPS and will be provided tracking information. If your order has been marked as delivered and was unfortunately lost or stolen please contact USPS with the tracking information provided. Once an order has been shipped it is unfortunately out of our hands and USPS is held liable for your package.
Typically orders within the United States take 3-5 business days and 7-21 business days for international orders. We also urge our customers to please read the product description as all pre-order wait times are listed on each item. Pre-Order wait times do NOT include the time for the product to be shipped out but the time it will be in production and quality controlled. We will not ship your package until all items in your order are available to be shipped.
Q: Will I be able to update my shipping address?
A: If you have entered your address incorrectly please use the Contact Form to provide us with the correct address. If your order has already been shipped, the address provided cannot be changed. We suggest you speak to your local USPS/Post office with the tracking information provided to see if they will be able to change it for you. We will only be able to resend your package if it has been sent back to us. If your package has been sent back we will notify you immediately via email in regards to your package. As a courtesy we will ship it out ONCE more (U.S Orders ONLY). If for any reason the item is shipped back to us a second time we would have to charge for re-shipping the item once again. We highly suggest to always update your PayPal information as this is the mailing address we go by.
Q: Once I have placed an order will I be able to change my order or request for a refund.
A: ALL SALES ARE FINAL and are non-refundable. However if you have received a defective product upon delivery a replacement will be sent upon request if available. Due to the limited nature of our products you may not switch or cancel items within your order once it has been finalized and confirmed. Please carefully review your order prior to check out.
Q: I forgot to use the "Free Shipping" Code:
A: The free shipping code is available for customers that spend over $100.00 the code will ONLY apply if the customer inputs the code prior to check out. The code cannot be applied after your purchase has been finalized. ANY & ALL DISCOUNT CODES must be applied prior to check out.
Q: How do you suggest we wash your apparel?
A: We suggest you please cold wash and hang dry our apparel. Care instructions will also be on the label of each garment. Please do NOT hot wash and dryer our apparel as it may damage the item and its longevity.
Q: Do you accept sponsorships/collaborations?
A: Yes we welcome sponsorship's although we are only able to accept a few at a time due to the limited nature of our products. We ask you please send us a cover letter with an introduction about yourself, how both parties will benefit from this sponsorship/collaboration & your portfolio please.
Q: My order has been sent back to you guys what do I do?
A: If your package has been sent back we will notify you via email regarding the situation. As a courtesy we will ship your order out ONCE more (U.S Orders ONLY). If for any reason the item is shipped back to us a second time we would have to charge for re-shipping the item once again. Please make sure that the address provided is correct to avoid any errors/delays with your packages.
Q: How long do pre-orders take to ship out?
A: We would like to remind our customers to please read the product description of the item you are purchasing as pre-order production and processing times will vary. For die-cuts/vinyl's/bumper slaps average about 2-3 weeks for production and apparel about 4-6 weeks. However wait times do not include the time for your package to be shipped, only the time it will be in production and in quality control. Once all the items in your order are available they will then begin processing for shipping. Once your order has been shipped you will then receive a notification email that will include your tracking information. Depending on your email settings these may end up in your spam/junk mail so best to keep an eye out.
Q: How much is shipping per order?
A: The prices for shipping & handling are automatically generated by the total weight of the order and will be updated when you check out. International shipping is also available. Please note as of January 21, 2018 USPS has removed First Class Mail as an option which has raised shipping costs for International orders. We have been trying our best to keep rates down and have been eating up as much of the cost as possible, but with the recent up-charge we will have to use the calculated rates from USPS that will automatically be shown once you are ready to check your cart out.
Q: I just made a purchase and forgot to add something to my cart, will I be able to combine my orders?
A: Unfortunately will not be able to combine your orders per request. We try out best to minimize any errors or delays with your orders. Combining orders will also affect shipping rates, as the price is based on the weight of your package. If our team were to combine the orders, there would be no way for our team to charge the difference of any of the added products. This may also further delay orders as wait times vary per item and release. We urge our customers to please verify and confirm their purchases prior to check out.
Q: Will you guys restock any of the stickers/apparel?
A: Unfortunately we do not restock any of our older designs as we create weekly releases with new content every Friday at 6pm PST. However if we do decide to restock one of our older designs we will announce them on our social media platforms (Facebook/Instagram) for special holidays and for conventions only. It also depends on the demand we receive from customers if they would like to see an item to return to our store.
Q: How do I sign up for the rewards program?
A: If you have already signed up for an account on our website you will automatically be registered to be a part of our loyalty program. If you have not made an account with us you can do so by clicking the "Account" tab on the upper right corner of our home page. Sign up for our loyalty program will only be available when our store is OPEN.
***PLEASE READ TERMS & CONDITONS PAGE AS WELL***